Via Argenta n 10- Acireale Fraz Santa Tecla 95024 CT | Email : info@madeinsicilysantatecla.it | Tel : 3409009388- 3471258575
CIR 19087004C100887
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Rules Bed and Breakfast Made in Sicily Santa Tecla
We are pleased to welcome you to our Made in Sicily facility in Santa Tecla.
We invite you to read our internal regulation.
The behaviors to be observed are not only those sanctioned by law, but above all those dictated by common sense and mutual respect.
Therefore, deciding to stay at the Made in Sicily Bed and Breakfast in Santa Tecla means accepting these regulations in full.
Booking
The booking request can be made by telephone or by e-mail. You will then receive confirmation of the booking from us, accompanied by all the information relating to your stay and the methods of the deposit to be sent by postal order or bank transfer, which will be equal to 30% of the stay. The rest of the amount must be paid upon your arrival at the B&B. The reservation will be accepted upon acknowledgment of the advance payment.
There is also the payment of a tourist tax on tourist services in the city of Acireale of € 1.50, per person and for each day of overnight stay, up to a maximum of 5 consecutive nights. (ref. Municipality of Acireale Resolution n. 112 of 13/12/2012
Check-in and Check-out
Check in: from 14:00 to 18.30 , earlier or later times must be agreed at the time of booking.
The Made in Sicily of Santa Tecla, being a family-run Bed and Breakfast, does not provide a 24-hour reception service, so please let us know your estimated time of arrival by telephone at least 24 hours before arrival.
Going to the structure without having warned about the arrival time, can cause expectations. This inconvenience cannot be a reason for complaints or reimbursement claims.
Check out: by 10.00 am . Different times must necessarily be agreed.
After 10:30 without the room having been vacated, an additional stay supplement equal to one night will be charged.
Upon check out, the rooms will be inspected prior to guests' departure and any damage and/or "loss" of items belonging to the property will be charged.
Guest registration
- Our guests are requested, upon arrival, to show a valid identification document for the compilation of the PS card (data treated in accordance with the obligations of the law n. 675 of 12/31/96). Failure to comply with this obligation constitutes a violation of the rules of the penal code and authorizes us to request the immediate abandonment of the structure.
The data of our guests are treated in compliance with the current legislation on privacy pursuant to law 675/96 and Legislative Decree No. 196 of 30 June 2003.
Any information you may provide to our site will be used solely for the purpose of sending you information regarding our facility and will therefore never be used for other purposes, unless you have previously authorized us, optionally and expressly.
Any third-party websites, connected via links to or from Made in Sicily Santa Tecla, have their own privacy regulations and their own database independent of our structure; for this reason Made in Sicily Santa Tecla is not responsible for the actions and internal regulations of these sites. If required to send your personal data to third parties, please take note of the internal regulation of these sites on privacy.
In addition to the keys to the room, the customer will have the keys to enter the B&B; in case of loss of one or the other there is a penalty of 100€. The Management reserves the right to be able to ask its Guests for compensation for any damage and/or loss caused to the property in a malicious and/or negligent manner.
Please ensure that the front door of the property is securely closed on both entry and exit.
The common areas are video monitored, in compliance with the principles, rules and obligations established by the General Provision of April 28, 2010 of the Privacy Guarantor.
Cancellation penalty
If the Client decides to cancel a reservation, he must communicate it by e-mail or by telephone. In that case, the following policy may apply:
· In case of cancellation or modifications made up to 15 days before date of arrival, no cost will be charged.
· In case of cancellation or modifications made up to 7 days before the date of arrival, the cost of one night will be charged.
- In case of cancellation or modifications made up to 5 days before the date of arrival, 100% of the cost of the first night will be charged.
· In case of cancellation or changes made after this deadline or no-show (no show) the full amount of the stay will be charged.
· Early departures: early departures are a damage because they do not allow us to have the necessary time to be contacted and therefore have new guests for the room that becomes free, therefore the amount paid for the entire booked stay will not be refunded.
· Made in Sicily Santa Tecla Bed & Breakfast is not liable for cancellations due to force majeure
(e.g. natural disasters, fires, wars or socio-political events).
· We are not responsible for any disruptions due to total or partial lack of supplies such as electricity, water, telephone line or internet connection beyond our control.
Breakfast
Breakfast is served between 8:30 and 10:00 (unless otherwise agreed). Outside of these hours it is forbidden to eat in the areas used for the breakfast service, while in the rooms it is always forbidden to eat meals.
Fridge Bar
The structure is equipped with a mini-bar service, whose drinks are supplied directly by the structure (please communicate promptly when you consume a drink).
It is absolutely forbidden to introduce drinks/food that is already open and unrelated to the structure into the fridge.
The cleaning
The cleaning of the rooms and services is carried out every day between 10.00 and 12.00 and includes the change of towels and room cleaning (after the indicated time it will not be possible to carry out the cleaning service).
Sheets are changed every 3 days or every guest change, except for any specific requests (these include a supplement of € 7.50).
Correct and civil use of the toilets is recommended, avoiding throwing anything into the toilet (use the appropriate bins).
Loss, theft and damage.
The Made in Sicily Santa Tecla B&B declines all responsibility for the loss, theft and damage of your property left in the rooms. There is no custody service. It is not allowed to leave personal items in the common areas. Otherwise we decline all responsibility.
Animals
In the B&B, only for hygienic reasons and for possible allergies to other guests, pets are not allowed.
Rules and Prohibitions
- It is strictly forbidden to smoke in the rooms and in all common areas (Art. 51 Law 16 January 2003, n. 3). It is possible to smoke in the designated areas, strictly using ashtrays. Violators will be subject to legal sanctions.
- Guests are not allowed to allow other people to enter the B&B at any time, for reasons of public safety.
- The introduction and/or use in the structure and in the rooms of dangerous objects, gas canisters, flammable liquids, electric stoves, irons, open flame appliances, etc. it is strictly forbidden.
- Younger guests must always be accompanied by an adult and never left unattended. Above all, maximum attention is recommended when transiting the stairs, accessing the play area, and not leaving them alone on the balcony or terrace. The structure is not liable for any damage caused to yourself or to others due to failure to observe these rules.
- Minor guests are not allowed in the structure accompanied by adults without family ties.
- Water is a precious commodity, please close the taps in the bathroom and outdoor showers well after each use.
- It is absolutely forbidden to take any type of towel provided by the hotel out of your room.
- It is absolutely forbidden to consume any type of food inside the room.
- It is not allowed to consume drinks (alcoholic / non-alcoholic) or food purchased outside the structure.
- Do not leave the room lights and systems (air conditioning, TV) on once you go out.
- For a correct use of the air conditioning, please close windows and balconies during its operation.
- We kindly ask you not to move any furniture or furnishings in the rooms or in the common areas, nor to interfere with or manipulate cables and electrical devices.
- Running, yelling, joking are unacceptable behaviors on the entire Bed & Breakfast property. This includes corridors, foyer areas, stairways, and bedrooms;
- There are no timetables for entering and exiting the structure, guests can enter and exit as they please as long as they respect the rules of common sense (do not shout, do not run down the stairs, do not stand on the landings, etc. .)
- In accordance with the B&B regulation and the Municipal Police regulations, silence is required between 2.00pm and 4.00pm and between 11.00pm and 8.00am.
The Management reserves the right to be able to ask its Guests for compensation for any damage and/or loss caused to the property in a malicious and/or negligent manner.
With the beginning of the stay, this regulation is tacitly accepted.
Failure to comply with the same will result in the immediate removal from the structure, without any right to reimbursement, and with the charge of the entire amount of the stay, as well as the expenses for the restoration of the damage caused to people or things housed in the building.
Any damage must be declared and compensated immediately to the facility manager.
All charges in the event of customer defaults, including minibar drinks, will be applied directly using the credit card details provided by the customer at the time of booking.
Each guest is required to compensate for any damage caused to the B&B due to improper use of the complementary climate control equipment, TV, mini-bar, tables, chairs, etc.
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Made in Sicily Santa Tecla